When it comes to customer care, US Car-Go always goes above and beyond. But please understand that we cannot guarantee arrival dates or car state during transport. We use a reliable network of licensed and covered couriers, but we cannot be held liable for any losses incurred as a result of shipment delays or harm.

Even though we do everything we can to make sure your vehicle is delivered safely and on time, things like weather, traffic, or mechanical problems may cause delays or damage that we can't prevent. It's also important to know that some things, like oversized vehicles, modified vehicles, and pick-up or drop-off locations that are hard to get to, can cause extra fees or delays. Before booking a shipment, we tell our customers to carefully read through our terms and conditions to make sure everything goes smoothly.

If your shipment is damaged or delayed in transit, US Car-Go will not be held responsible. We value our clients and work hard to ensure they have a positive experience with us every time.